| Q1:What is your terms of packing? | A: Generally, we pack our goods in neutral white boxes and brown cartons If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters. |
| Q2: Can you produce according to the samples? | A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures. |
| Q3: What is your sample policy? | A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost. |
| Q4: Do you test all your goods before delivery? | A: Yes, we have 100% test before delivery |
| Q5: Do you have the stock? | A: Most of our products are in stock. |
| Q6: If we make the order, can we pay as the an individual? | A: Or we should make the contract for each delivery? We accept Western Union, PayPal, T/T. For small order, we recommend Western
Union and PayPal. For PayPal, you'll need to pay extra 5% of total amount to cover the PayPal cost. For T/T, you'll need to pay extra 50USD to cover the bank charge and handling cost if order less than 1000USD. |
| Q7: What is your usual way of delivery? | A: Usually we send with DHL, UPS, EMS. We also send by sea by bulk order. To Russia, We can also send with Russian line. Russian
line is a shipment way sent by truck and train. |
| Q8: How can you guarantee the quality? | A: If you meet with quality problem, we promise to replace goods or return your funds. |
| Q9: If we don’t find what we want on your website, what should we do? | A: You can email us the descriptions and pictures of the products you need, we will check whether we have them. We develop new items every month, and some of them have not been uploaded to website in time. Or you can send us sample By express, we will develop this item for bulk purchasing. |
| Q10: If we don't find what we want on your website, what should we do? | A: You can email us the descriptions and pictures of the products you need, We will check whether we can make it. |
